Returns & Exchanges
Our returns process and policy couldn't be simpler!
What's exactly your policy?
A simple 90 days returns period is available from purchase date, this covers any reason needed to return, excluding warranty. Full details are shown below.
How do I return my order?
1. Use the Returns Form
Fill in your email address and order number on our returns page. Once approved you'll be emailed a delivery sticker you can print and cut out.
2. Package the Return
Pack the item up with the returns form inside of it. Make sure not to put packaging tape on the product box/packaging itself.
3. Attach a Delivery Sticker
If UK Based:
Place the Collect Plus Returns Label on the packaged box (provided with your order), if you've mislaid this, feel free to call us (+44238 000 23 88) or email (Sales@BadmintonHQ.co.uk) and we can email a replacement. Please note there's a cost of £3.95 for using the Collect Plus Returns service.
You are also welcome to arrange the return by your own means too (Royal Mail, Personal Courier, etc).
If outside of the UK:
Book online or go down to a local postal shop and attached the delivery label to the box
4. Drop at the Local Shop or Delivery Company
If UK Based:
Drop the packaged item at a local Collect+ Plus shop – go to https://www.collectplus.co.uk/store-locator to locate your closest shop.
If outside of the UK:
Pack the item up and drop it off at the local delivery courier/shop – send this to:
Returns & Exchanges Policies (the boring bit):
Check you meet the below requirements before returning:
1. You've received your order within 30 days, or selected the gift option when placing the order for extended returns period of 60 days.
2. Items need to show no signs of use & returned in original packaging
3. Your item hasn't been customised - e.g a grip applied to the handle. If a re-string has been applied by BadmintonHQ then the item can still be returned, but any refund will not include the cost of the re-string.
Wrong Item Sent
In the unlikely event that you should receive the incorrect goods, please contact us directly within 7 days to let us know via firstname.lastname@example.org or calling us on +44 (0)2380 002388. Please also be ready to provide your order details and images of the incorrect item(s) received.
We will require the return of the incorrect goods before dispatching the correct item(s). If a tracking number can be provided for your return we can have the goods sent out right away, but please note that if we do not receive the return you will be charged accordingly.
If there is an error on our part, we will cover your returns postage charge. Note that we cannot promise this without previous permission, so please ensure you do contact us beforehand.
We again kindly ask that you do not put any sort of tape directly on the product or its packaging as you will be charged for any resulting damage
If the item received is faulty or is a potential warranty issue?
Email us with details first – Sales@BadmintonHQ.co.uk with details and a photo ideally plus your order number with us. Full warranty policy details are found here.
How long does it take to get my refund?
Depending upon the courier delivery speeds, we always sort all returns within 1 week of receipt, so we generally advise to plan for 2 weeks at maximum unless an unforeseen issue comes up.
Do I get a full refund?
Yes you do, except for any relevant delivery costs included in fulfilling or returning your order.