Items must be unused.
Resalable condition
- Use
- No signs of use
- Packaging
- Original packaging included
- Result
- Used items will be refused
Returns & Exchanges
Returns & exchanges
Easy returns for your Badminton HQ order.
Need to return an item, report a problem or start a warranty issue? Badminton HQ runs a simple 30-day returns policy from the date of purchase. Before sending anything back, contact the team with your order number and reason for return.
1
Request your return
Email Badminton HQ with your order number and return reason.
2
Package it carefully
Keep tape and labels off the product and product packaging.
3
Send it back
Use the prepaid DHL label or arrange your own signed-for service.
UK Mainland returns
How to return your item.
You can use Badminton HQ's DHL returns option, or arrange your own return through Royal Mail or a courier of your choosing.
Step 1
Contact Badminton HQ
Email support@badmintonhq.co.uk with your order number and the reason for returning. Once the return is requested, Badminton HQ can provide a DHL return label if required.
Step 2
Package your return securely
Wrap the item carefully and do not apply sellotape directly to the product, packaging or box. Poor packaging or tape damage may result in a charge or the return being refused.
Step 3
Attach your return label
Once authorised, attach the label to the outer parcel only. Do not attach the label to the product itself or to the product's box or packaging.
Step 4
Drop off at a DHL service point
Take the labelled parcel to your local DHL eCommerce service point and retain your receipt so you can track the return if needed.
The prepaid DHL return label costs £5.99. The label is prepaid, so the £5.99 cost is deducted from your refund if you use this service.
Before sending
Return rules at a glance.
Following these points helps avoid delays, deductions or a refused return.
Rackets should still have the plastic wrap on the handle. Shoes and clothing should still have boxes and tags attached. Do not apply sellotape to the product's own packaging.
Refunds & exchanges
What happens after your return arrives.
Badminton HQ aims to process returns within 14 days of arrival. Refund timing depends on your bank once the refund has been processed.
| Topic | What to know | Timing / cost |
|---|---|---|
| Return processing | Badminton HQ aims to process returns within 14 days after the parcel arrives back at the warehouse. | Within 14 days |
| Refund timing | Once processed, refunds generally appear in your bank account within 2-3 business days. | Usually 2-3 business days after processing |
| Return label | The DHL return label is prepaid, so the label cost is deducted from your refund if you use it. | £5.99 deduction if used |
| Shipping costs | Shipping costs are not included in the refund unless the return is due to damage or an incorrect item being received. | Not normally refunded |
| Exchanges | Stock cannot be reserved for exchanges. Return the item for a refund, then place a new order for the replacement item. | New order required |
If all return criteria are met, the item is refunded in full, minus the £5.99 DHL label cost if you used Badminton HQ's return label.
Problems & warranty
Wrong items, damaged goods and warranty claims.
Contact Badminton HQ before using the item, removing packaging or sending anything back.
Contact within 7 days.
Email support@badmintonhq.co.uk with your order number and photos of the incorrect item. Badminton HQ will provide return instructions and can replace the goods once the incorrect item has been returned.
Do not use the item.
If your item is damaged or faulty upon receipt, contact Badminton HQ within 7 days. Keep the item unused and keep packaging intact, including racket handle wrap or clothing and shoe tags.
Include evidence with your email.
To speed up the process, include clear images of the issue along with your order number when you contact the team.
Badminton HQ can arrange the return.
Once the team has the images and order number, they can provide a prepaid label to have the item returned before replacing the goods.
Use the warranty process.
If the item has been damaged through use, email support@badmintonhq.co.uk with the details so the team can begin the warranty procedure.
Restrung rackets cannot be returned.
Badminton HQ cannot accept returns on rackets once they have had a restring applied before or after receipt of the goods.
If an item is used or packaging is removed before Badminton HQ has assessed a wrong-item or damaged-goods issue, the team may not be able to exchange it.
Care & courier notes
Reasonable care and safe return postage.
Please look after goods and packaging while deciding whether to keep your order.
Keep products in returnable condition.
Please avoid using or damaging the item or its packaging while deciding whether to keep it. Deductions or refusal may apply if goods have not been looked after.
Keep the handle wrap in place.
For rackets, the plastic wrap on the handle forms part of the return condition. Removing it may affect whether the return can be accepted.
Use a signed-for service.
You can return using your own courier, but Badminton HQ is not liable for loss or damage in transit. Use Special Delivery or another signed-for service.
Send authorised returns to Badminton HQ.
BadmintonHQ / Flywalk LtdUnit 1 Greatbridge Business Park
Budds Lane
Romsey, Hampshire
SO51 0HA
United Kingdom
FAQs
Returns questions answered.
Quick answers for common returns, exchange and warranty questions.
How do I start a return?
Email support@badmintonhq.co.uk with your order number and reason for returning. Badminton HQ will then confirm the next steps and provide DHL label details if required.
How much is the prepaid return label?
The prepaid DHL return label costs £5.99. This is deducted from your refund if you use the label.
Can I arrange my own return?
Yes. You can arrange your own return through Royal Mail, a courier or another suitable service. Badminton HQ recommends using Special Delivery or a signed-for service and keeping your receipt.
How long does a refund take?
Badminton HQ aims to process returns within 14 days of arrival at the warehouse. Once processed, refunds generally appear in your bank account within 2-3 business days.
Can I exchange an item?
Badminton HQ cannot reserve stock for exchanges. Return the item for a refund, then place a new order for the replacement item through the website.
What happens if my item has been used?
Returned items must show no signs of use and should include the original packaging. Used or non-resalable items may be refused and returned to you.
Can I return a racket that has been restrung?
No. Badminton HQ cannot accept returns on rackets once they have had a restring applied before or after receipt of the goods.
What should I do if I received the wrong item or a damaged item?
Contact Badminton HQ within 7 days at support@badmintonhq.co.uk. Include your order number and images of the issue, and do not use the item or remove packaging.
Need help with a return?
For returns, refund, exchange or warranty questions, contact Badminton HQ before sending anything back.
Email support support@badmintonhq.co.uk Contact page +44 (0)2380 002388
Mon-Fri 10:00am - 4:00pm DHL service point Find your nearest drop-off location once your return has been authorised.
Mon-Fri 10:00am - 4:00pm DHL service point Find your nearest drop-off location once your return has been authorised.
Please include your order number whenever you contact Badminton HQ about a return, refund, exchange, delivery issue or warranty claim.
