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Warranty Policy - Our Risk Free Support

Within 30 Days of receipt of the items?

Simple 30 days retailer warranty on all orders with genuine manufacturer defects.

Badminton HQ covers items for defects for a period of 30 days from the date of delivery. If any issues arise after this time, warranty cover will be passed over to the brands & suppliers we work with.

If you are unhappy with the condition that your racket arrives to you in then please email photos to sales@badmintonhq.co.uk. Please be aware that post purchase customisation or removal of the plastic handle-wrapping constitutes the racket as used and signifies acceptance of the rackets delivered condition.

More than 30 Days?

We work with the brands/suppliers to see if it can be covered under warranty for you (usually it is, but depends on the way the damage has occurred).

Please note that each product carries a different warranty period per supplier/manufacturer this are broken down below.

Still not covered but within 6 months of purchase?

We offer a crash replacement policy, where we offer a goodwill policy of 10% discount off your next order with us for the same/alternative replacement item, not including postage costs.

For a warranty claim to be raised, we require you to provide evidence that the item supplied was faulty, initially we will try to do this via email (sales@badminton.co.uk), by asking you to provide us details of the fault, plus a photograph or video to help provide us sufficient evidence. 

We may also request that a product is returned to us for inspection after a warranty issue is reported. If the issue found is indicative of a manufacturing error, Badminton HQ will reimburse your postage costs (up to a value of £7 for UK Customers) or we'll provide you a Collect plus label to help deal with the return easily. Badminton HQ will also pay to return the product to you once fixed. 

However, if the item has been damaged by user error or general wear and tear, you will be responsible for all postage costs and will also be charged for any repair work needed. An adviser will be in touch to make you aware of the costs before we undergo any repairs.

We will always strive to have every issue resolved as swiftly as possible, but as we are required to liaise with our suppliers, there is no set time frame for resolution available. That being said, usually warranties are completed within 3 weeks, and we will contact you any time there is a development in your case.

For any warranty issues that are authorised, we will usually send out a replacement, where this isn't possible we will offer a product/part of equivalent or higher value. Only where an agreement on any replacement equivalent product/part cannot be reached, will a refund will be offered. 

Warranty period is defined by the time of first contact & information that we have about any issue that's occurred with a product purchased from us. 

Where we have covered and replaced you product under warranty, if a replacement or alternative replacement is sent out and the same problem reoccurs we cannot cover a secondary warranty on the product.
Please note: If a racket has been re-strung above the manufacturer's recommended maximum tension, the warranty will be voided.
All rackets must be returned with the strings still within the frame, regardless of condition. If a racket is returned to us without the strings, this voids the product’s warranty and will be returned to you