Badminton HQ covers items for manufacturing defects for a period of 30 days from the date of delivery. If any issues arise after this time, warranty cover will be passed over to the brands & suppliers we work with.
If you are unhappy with the condition that your racket arrives to you in then please email photos to email@example.com. Please be aware that post purchase customisation or removal of the plastic handle-wrapping constitutes the racket as used and signifies acceptance of the rackets delivered condition.
Please note that strings and grips are not covered under warranty as they are consumable and will occur natural wear and tear during play.
If a string snaps within the first 3 weeks of purchase BadmintonHQ will replace the string, one time, for free. This is subject to photo evidence of the string break and the break not occurring outside of the frame from floor contact. The customer will be responsible for the cost of the return to BadmintonHQ, although BadmintonHQ will cover the postage cost in returning the racket back to the customer once strung.
To apply for restringing please email firstname.lastname@example.org with your order number and photo evidence of the string break within 3 weeks of purchase. Any claims made outside of this period cannot be accepted.
More than 30 Days?
We work with the brands/suppliers to see if it can be covered under warranty for you (usually it is, but depends on the way the damage has occurred).
Please note that each product carries a different warranty period per supplier/manufacturer this are broken down below.
Still not covered but within 6 months of purchase?
We offer a crash replacement policy, where we offer a goodwill policy of 10% discount off your next order with us for the same/alternative replacement item, not including postage costs.
For a warranty claim to be raised, we require you to provide evidence that the item supplied was faulty, initially we will try to do this via email (email@example.com), by asking you to provide us details of the fault, plus a photograph or video to help provide us sufficient evidence.
We may also request that a product is returned to us for inspection after a warranty issue is reported. If the issue found is indicative of a manufacturing error, Badminton HQ will reimburse your postage costs (up to a value of £7 for UK Customers) or we'll provide you a Collect plus label to help deal with the return easily. Badminton HQ will also pay to return the product to you once fixed.
However, if the item has been damaged by user error or general wear and tear, you will be responsible for all postage costs and will also be charged for any repair work needed. An adviser will be in touch to make you aware of the costs before we undergo any repairs.
We will always strive to have every issue resolved as swiftly as possible, but as we are required to liaise with our suppliers, there is no set time frame for resolution available. That being said, usually warranties are completed within 3 weeks, and we will contact you any time there is a development in your case.
Warranty period is defined by the time of first contact & information that we have about any issue that's occurred with a product purchased from us.